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Terms & Conditions

All products sold are covered under warranty, subject to it's respective terms and conditions as followed:

Original set

Warranty coverage, policy and it's length follows as what set by it's principal. Customer can send all their purchased original set direct to authorized service center for warranty request purpose. Otherwise, customer can bring to our store and we will help to send the item to the authorize service center based on our schedule.

 

12 months warranty coverage:

All smartphone from SamsungAsus, Xiaomi, Apple, Oppo, Vivo, Realme, Huawei, Neffos, Wiko

Details coverage:

12 months coverage for transceiver and it's related part, and software

and 3 months coverage for Lcd and it's related part, battery, charging port, buzzer, vibrator and accessories (AC plug, earphone, cable, battery kit).

1)  All warranty claims must accompanied by shop's official tax invoice/receipt/proof of purchase - it can be a photocopy or the original. The shop reserves the right to reject the warranty claim in the event of failure to produce any form of proof of purchase. 

2)Please be informed the shop is not liable for any data loss due the repair / services done by the service center. Customer needs to back up their data themselves in prior to send their item for warranty.

3)During the repair process, the shop has the rights to remove any parts / accessories whenever needed. For example tempered glass / screen protector / customized sticker or skins might be removed for the repair procedure. The shop will not replace or be responsible for all the removal or damaged to any added accessories.

4)The shop will not cover the shipping cost or any other cost to send the broken / faulty item to the shop. Customer also has to pay for return shipment for cancellation of service, and for device that the warranty has been invalidated. However, for device that is eligible for warranty claims, the shop will bear the shipping cost of sending the device back to customer. 

 

Invalidation of Warranty

1. Warranty is invalidated if the defect is caused (with intention or no intention) by wear and tear, accident, misuse, abuse, neglect, rough handling or abuse. 

2. It is invalidated if unauthorized persons carry out any alterations or repairs.

3. If the warranty card has been altered, defaced or erased in any manner whatsoever.

4. Unable to provide us with the original proof of purchase during warranty claim.

5. Product purchased from non-authorized dealers or from overseas (unless applicable international warranty applies).

6. Cosmetic damage (dent, crack, scratch and etc.)

7. Spillage of food/liquids or detection of water / liquid inside the device (Applicable to both non water proof and water proof device).

8. Operating with incorrect or irregular voltage supply.

9. Corrosion, rusting or stains.

10. Improper testing, operation, demonstration, maintenance, installation, adjustment or any alteration or modification of any kind. This includes any sort of unlocking, rooting, jailbreaking and a brick because of flashing firmware or rom.

11. If any part or parts of the unit are replaced with a part or parts not supplied or approved by us

12. Repair or attempted repair by any party other than manufacture authorized service center.

13. Where any ancillary equipment or 3rd party software causes the problems or damage

14. Infestation by insects or vermin

15. Incomplete or improper installation

16. Use of which is not designed

17. Use with 3rd party battery, charger and cable. 

18. Damage due to improper packing during shipment for warranty purpose

19. Damage due to exposure to moisture, dampness or extreme thermal environment conditions